Dedicated Infrastructure Management for Growing Businesses.

The Technical Assessment is $195, paid once before the review starts, and the written report is yours to keep either way. Ongoing operations start at $149 a month for Baseline Care and $390 a month for Operations. Onboarding is $0 on either tier when you sign a retainer within 24 hours of receiving your report; otherwise the fee is $120 or $240.

Yes, and that is the point. We take on the server, backup and application maintenance sitting behind your client sites, and we never contact your clients. That goes in the agreement. Reports come to you and can be forwarded under your own branding. You pay a per-site rate and what you charge your client is yours to set. Start with one site and a paid assessment.

Small and growing businesses whose digital systems matter day to day, but who have no in-house technical capacity. In practice that is usually a revenue-carrying website or online shop, a custom app or API, one or more Linux servers, an already-stretched internal team, or something built by a developer who is no longer around.

Yes, and that is the normal case. We start by documenting what exists and setting up limited access. The agreement records exactly which systems are in scope, and anything not on that list is excluded.

A review limited to the systems you authorize: public-facing DNS and SSL/TLS configuration, web-server security headers, whether backups are reachable and what evidence exists that they work, any architecture documentation you give us, and relevant health logs you provide. You get a written report with observations, risks, and practical next steps. It creates no obligation to buy a retainer.

No. It is not a penetration test and not a formal security audit. It does not include active penetration testing, exploit simulation, deep source-code vulnerability audits, physical inspection of on-premises hardware, formal compliance audits or certification, or any intrusive test that has not been specifically authorized. It is a practical way to find visible issues and operational gaps, and it cannot guarantee every issue will be found.

A website is one standard CMS instance, such as WordPress, or one static web property on a single domain. An application is one custom web application or API runtime, including its primary database. A server or VPS is one standalone Linux instance running Ubuntu or Debian with a standard web stack or Docker containers. Third-party APIs, CDNs, and SaaS integrations do not automatically count as separate systems unless they require custom reverse-proxy management or additional work.

It gets reviewed before a package is confirmed. System limits do not override complexity, criticality, workload, or dependencies, and server or multi-server environments that exceed standard complexity limits must be reviewed and may need a custom quote. We would rather say that up front than discover it halfway through onboarding.

Baseline Care includes Up to 2 systems, on a written inventory agreed before work starts, Core, plugin, and dependency updates where applicable, Backups on a documented schedule, Quarterly restoration verification, Uptime, SSL and domain expiry monitoring, Monthly written report, Up to 2 hours a month for small changes, Business-hours support, Monday to Friday, Enquiries answered within 1 business day. Operations includes Up to 5 systems, on a written inventory agreed before work starts, Everything in Baseline Care, Staging-first deployments where the architecture supports them, Incident triage and investigation during support hours, Access hygiene and credential rotation, Dependency and runtime patching, Up to 5 hours a month for maintenance tasks, Business-hours support, Monday to Friday, Production outage triaged within 4 business hours on Operations.

No. New feature development, major feature builds, and full website redesigns sit outside the retainer. There is no unlimited maintenance and no unlimited development included. Major development projects and work outside scope may be quoted separately, and anything beyond your included hours needs separate approval before it starts.

No. Support runs during business hours, Monday to Friday, and incident response covers triage, investigation and recovery within that window and the agreed scope. There is no out-of-hours cover, no on-call rota and no overnight monitoring. Support channels, severity definitions and package priorities are agreed in writing.

We triage and investigate within the agreed scope and support hours, and keep you informed. Restoring service can depend on things outside our control: your hosting provider, third-party vendors, your architecture, access permissions, and what the incident is. We do not promise guaranteed incident resolution.

Sign a monthly retainer within 24 hours of receiving your Technical Assessment report, and your onboarding fee is waived in full. The fee is USD 120 on Baseline Care or USD 240 on Operations. The 24-hour period begins when you receive the assessment report, and the waiver applies to the onboarding fee for the package you choose. It is the only promotion we offer, and nothing extra is needed beyond signing inside the window.

Unused monthly hours do not roll over, and work beyond the included hours or outside the agreed scope needs separate approval and may be quoted separately. You decide whether to go ahead before any of it starts.

No guaranteed incident resolution. No guaranteed uptime, and no financial uptime guarantee. No unqualified 24/7 monitoring or response. No guaranteed resolution time. The reply window below is the only time commitment.. No unlimited emergency work. Support channels, severity definitions, package priorities, and operational terms are agreed in writing.